Is your business thriving? Then you must have the right marketing team as they have managed to come up with unique and catchy marketing strategies that are attracting customers from everywhere, and everything is working out well. However, the downside of this is that the number of phone calls you are getting is so many, and you don’t know if you should get an in-house team or a telephone answering service. You have done a lot of research, but you are still confused about what to do. Well, you don’t have to be conflicted anymore, as this article will help you get the answers you are searching for.
Benefits of using a telephone answering service
- Saves you money
Compared to an in-house team, having a telephone answering service saves you money. When you hire an in-house team, you spend a lot of money paying salaries, employee benefits, bonuses, workers’ compensation coverage and others. Moreover, you will have to pay more for a backup system that will store voice messages when the team is not working and this is more expensive. When you want to cut off all these extra expenses, you need to get a telephone answering service.
- Offers 24/7 services
To be ahead in your business, you need to offer 24/7 services, and an in-house phone answering team cannot offer 24/7 services, which is why you need to have a good answering service. Having the right answering service makes sure you are accessible all the time, and this means that even when office hours are over, your business will have someone to take care of your client’s needs.
- You get more than you paid for
Virtual telephone answering professionals can do other things like faxing, taking payments and transferring phone calls to the right people. If you find it difficult to manage your telephone, answering services will help you manage your calendar and diary software. This means that they will book, cancel and reschedule appointments for you. With this you are sure that your schedules will be accurate and on time.
- Increase productivity
Every call is an opportunity to give amazing customer service and to increase revenue, and answering phone calls can be a distraction you are not ready for, and this can be a huge problem for small business owners and people working on big projects. A study showed that people usually take 25 minutes to refocus once they have been distracted, and this can coat your organisation a lot more than you think. To avoid this distraction, you need to have a goods telephone answering service that filters and prioritises calls in line with your business needs and helps you take messages when you’re not available.
Having a good answering telephone service is very important because it makes your work easier and productivity also increases. Just make sure you get access to the best telephone service so that your schedules don’t get messed up and so that it doesn’t miss any important calls.